Refund Policy

The Timeless Masterpiece flow shows a preview before final configuration and purchase. Review the photo, style, size, frame, signature, and product type before paying.

Because each portrait is customized, refunds depend on the preparation status of the digital file or print.

Custom digital files are generally no longer refundable once the final file has been generated or made available.

If a technical error prevents access to the purchased file or if a payment was duplicated, contact us so we can correct the issue or refund the affected payment.

Custom prints can only be cancelled if the order has not yet entered production. Contact us as soon as possible after purchase if you want to request a cancellation.

Once production has started, the order generally cannot be cancelled because the product is made for you.

If a print arrives damaged, incorrect, or with a visible production defect, contact us within 14 days of delivery with your order number and photos of the issue.

Depending on the situation, we may offer a replacement, correction, or refund.

A change of mind, an address mistake not corrected in time, or a different artistic preference after preview approval does not guarantee a refund.

We review each request in good faith, but customization limits possible returns.

Email [email protected] with the address used for payment, the order number, the product involved, and a clear description of the issue.